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Terms & Conditions

General Information

www.ethicall.fashion and Ethicall™ (in the following also named the "Website") is provided and owned by PRICERA DMCC (in the following named “Ethicall”). 

Legal details

JENELORA LLC

1007 N Orange St. 4th Floor Ste 1382, 19801, Wilmington, DE,  USA

These sales and delivery conditions (in the following named as the ”Terms”) apply to all purchases of goods at the Website. 

If you experience any problems with the Website or your order placed on the Website, please contact Customer Care services at info@ethicall.fashion

All rights reserved, JENELORA LLC 2023

Ordering & Payment

You select the product(s) you want to buy and put them in your shopping "Bag". You can edit the contents of the Bag right up to the time of order and you can continuously check the contents and price of the product(s). When you are ready to order, click on "Checkout" and choose your delivery and payment method. Any extra payments such as shipping or debit card charges is clearly indicated during the check-out process. By submitting an order, you accepts full responsibility for having checked that all the colors of the chosen product(s) AND the size is correct. Every submitted order shall be considered final.

When you place an order to purchase a product, you will receive an Order Confirmation by e-mail to show that your order has been received. The Order Confirmation e-mail is an acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, once you have received a 'receipt/invoice' email from us stating that we have dispatched your product and a tracking number. Therefore, Ethicall has the right to cancel your order in the event of technical problems, delivery failure, and other similar situations. If Ethicall cancels an order, you will be informed hereof and any payment or reservation made using a payment method will be returned/cancelled. 

You can pay with the means of payment specified on our Website. At the present, we accept the following means of payment:

Mastercard & Maestro

VISA/Dankort &Visa Electron

American Express

Klarna & Sofort invoice (offered to customers in Sweden with delivery to the service point and to customers in Germany with delivery to home address)

Google Pay

Apple Pay

PayPal (United States)

Your payment will be charged to the means of payment you have selected when your ordered product(s) leave our warehouse for delivery.

Shipping & Delivery

We exercise the utmost diligence in accepting and processing your order and we endeavour to dispatch your order in the fastest possible time. Though we aim to deliver within the time frame, the delivery may take longer due to unforeseen events. In the unlikely event, the delivery time exceeds 30 days, you may cancel your order.

You can see what countries we deliver to and the estimated delivery time below. If you cannot see your location listed, unfortunately, that means we do not currently deliver to your country.

We currently ship to the following countries:

EU + UK, Norway & Switzerland 

USA & Canada 

UAE, Saudi Arabia 

Please note that we do not deliver to P.O. boxes.

Please don’t hesitate to write to us with any enquiries at: info@ethicall.fashion.

We want to make sure you feel safe and that you have all the information you need to make sure you get the products you desire - ask us anything you want.

Status

You can always reach out for a status on your order. Please contact info@ethicall.fashion and include your order number as a reference.

The tracking number for your shipment will be sent to you in a separate email once the order is shipped.

Ethicall reserves the right to accept, refuse, cancel or hold any order you place with us. Once we’ve received your order, you’ll receive an order confirmation email that indicates the order number and contains information about the details of your order.

By submitting an order, the customer accepts full responsibility for having checked that all the colours of the chosen product/s AND the size are correct. Every submitted order shall be considered final.

Returns & Warranty

Returns

Ethicall guarantees a full refund for any returned product(s) in accordance with the section Right of Withdrawal, provided that all product(s) are returned in the same condition they were in upon your receipt. This means the product(s) should not have been damaged, soiled, washed, altered or worn (other than to try the product) and that any labels or tags should be intact.

Costs associated with returning items will be deducted from the refund. You will find more detailed information regarding our return process on the return guide included in your parcel.

Defects & Warranty

Your purchase is covered by the UAE Sale of Goods Act, which means, that you have a 12 month right to complaint. This means that you can either have a faulty product(s) repaired or replaced, receive a refund or reduction in the purchase price, depending on the specific situation. Your right to complain is applicable only to defects of the product(s) that were present at the time of delivery and not defects that have occurred as a result of faulty usage or damages made after you have received the product(s).

If you have a complaint regarding faults in your received product(s), including damage incurred in transit, please let us know within a reasonable period of time from the point where the defect was identified by e-mailing our Customer Care service at info@ethicall.fashion. 

If you are returning faulty product(s), please contact our Customer Care Service at info@ethicall.fashionto get a pre-paid return label

Copyright

Imitation may be the sincerest form of flattery, but that doesn’t mean you can take any of our intellectual property. All of the content that appears on the Website, including without limitation all designs, illustrations, icons, photographs, video clips and written materials, as well as the compilation of the Website, products, and other materials, are the exclusive property of Ethicall and are protected by UAE laws.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms & Conditions, if the delay or the non-compliance is due to events beyond our control.

Website Updates

We do our best to update the Website and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Important Information

Our Terms may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity or changes to relevant legislation and regulations), so we, therefore, ask you to accept our Terms each time you are making a purchase from the Website. You will not be given notification of any such changes. The Terms that were applicable and that you accepted when you made your purchase will be the Terms that apply to your order.

Applicable law and jurisdiction

Any contracts concluded between us using these Terms are governed by UAE  law. Any dispute, which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in UAE.