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Frequently Asked Questions
ORDERS AND SHIPPING
Do you ship to my country?
Please check the list of our shipping destinations at Shipping Terms.
To change to your country and currency scroll up to the top of any page and select the SHIP TO: COUNTRY selector on the left side.
How much does shipping cost?
We offer free Express Shipping on all orders regardless of your geographical location.
Your order is processed as soon as it comes in!
Will I have to pay international taxes & duties ?
Fear not! We have taken care of all import duties, taxes, and custom fees for you. The price you see at checkout is the price you will pay. No surprises! Though 99% of companies won’t do this, we LOVE going the extra mile for our clients.
When should I expect to receive my order?
We understand that speed is of the essence when it comes to getting to enjoy your pieces.
Your order is processed as soon as it comes in! If your order is placed before 1pm EST, your package will leave our warehouse on the same day.
At Ethicall, we care about the wellbeing of our staff. Our warehouse team rests on weekends and national holidays, so orders placed then would be shipped the following business day.
Do you ship to P.O. boxes?
P.O. Boxes are not an option at this time.
How do I track my order?
As soon as your order leaves our warehouse, you will receive a shipping notification email with a tracking link so that you can keep an eye on the adventures of your ETHICALL™ treasures.
Can I change my delivery address?
Our team moves quickly to get your order shipped out ASAP, which means that we don’t have much time to change the address. If you need to correct your address please contact us as fast as possible at firstname.lastname@example.org.
How do I figure out the size I need?
At ETHICALL™ we want to make your shopping experience as easy and convenient as possible. To help you determine the right size for you, we have included a handy sizing chart for each ETHICALL™ piece featured on our website. You can locate the sizing chart on the the “Size & Fit” button for the item you’re interested in purchasing. The sizing chart includes easy to follow, precise instructions on how to measure yourself.
If you still feel like you’d like some help deciding on a size, feel free to reach out to our expert team at email@example.com. We make exchanges and returns a breeze so, if you’re not pleased with the way your ETHICALL™ piece fits you, we will get you figured out in no time and with minimal hassle!
How do I know if a product I have is authentic?
As long as you purchase your ETHICALL™ Fashion through www.ethicall.fashion, you’re good to go.
HOW TO SHOP & PLACE AN ORDER
Where can I buy ETHICALL™?
We currently sell our products exclusively through this website.
My item is out of stock. Can I get notified when it comes back?
We are sorry that your item is currently out of stock.
If you would like to get notified when it comes back, simply go to the product page and click on the “Notify me when back in stock” button.
You will get a notification via email when your item is back in stock.
You saw it on social media and can’t find it?
If you saw an ETHICALL™ piece on our social media channels and can’t find it on our website, chances are it is an item from an old collection which is no longer being produced. We are sorry that you won’t be able to get it but hey, we have to make room for new and exciting ETHICALL™ pieces. We bet you’ll find something you’ll love here.
How do I reset my password?
No worries, if you forgot your password, simply click on the “Forgot your password?” link in our login page.
Can I place my order over the phone?
At this time we do not offer this option.
My order status says "Unfulfilled". What does that mean?
This status simply means we have successfully received your order and it is being processed by our team. Once your order is shipped, the order status will change to “Fulfilled” and you will receive an email notification with a tracking number.
Don’t worry, “Unfulfilled” does not last long around here.
Why was my order canceled?
If your order was unexpectedly canceled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Why have I not received an order confirmation by e-mail?
Once an order is submitted, verified and processed successfully, an automated confirmation email is generated and sent within 10 minutes. During high volume times, we may take a bit longer to send out your order confirmation. In these instances, your confirmation and/or tracking information should be sent out within a 48 hour window.
If you have not received an order confirmation email after this window, please contact us so that we may look into this for you. It is possible that your order didn’t go through or it may just be that you entered your email address incorrectly. Kindly wait until the 48-hour window has elapsed before contacting our team.
Did you get charged? You can rest assured that your order was successfully processed (even in the momentary absence of a confirmation email).
How can I get in touch with you?
Shoot us an email at firstname.lastname@example.org and someone will get back to you ASAP and definitely within a 24 hour window. Help us help you! Please include any relevant details in your email (order number, pictures, etc) so that we may best assist you.
How do I become an ETHICALL™ reseller? Do you have any authorised resellers?
Please email us at email@example.com with any pertinent information.
I am a social media influencer - can we collaborate ?
Please send an email to firstname.lastname@example.org. Someone will be in touch if and when the opportunity for a collaboration arises.
How do I unsubscribe from the E-Mail Newsletter?
To unsubscribe you can click on the Unsubscribe link at the bottom of any of our emails.